Privacy policy

📄 PRIVACY POLICY

Coffee & Cakes Amsterdam & Tanger
(Version: 2025 – Updated for global e-commerce)

1. Introduction

This Privacy Policy explains how Coffee & Cakes Amsterdam & Tanger collects, uses, and protects personal data when customers purchase coffee products through our Shopify webshop.

2. Personal Data We Collect

Information you provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment details (processed externally; we do not store card numbers)

Automatically collected by Shopify

  • IP address

  • Device type

  • Browser information

  • Country and region

  • Cookies and browsing behavior

  • Analytics data (Shopify Analytics)

3. Purpose of Processing

We use your data to:

  • Process and ship orders

  • Send order confirmations and updates

  • Communicate about customer service inquiries

  • Improve website performance

  • Prevent fraud

  • Fulfil legal obligations (tax, accounting)

We do not sell or trade your personal data.

4. Legal Basis for Processing

Depending on the customer’s location, processing is based on:

  • Contract performance

  • Legal obligation

  • Legitimate interest

  • Consent (newsletter subscriptions)

5. Data Sharing

Your data may be shared with:

  • Shopify (platform provider)

  • Payment providers (Stripe, PayPal, etc.)

  • Shipping carriers (DHL, PostNL, etc.)

  • Customs authorities (for international shipping)

  • IT/security services

  • Legal authorities when required

All partners must comply with data protection regulations.

6. International Transfers

Because we operate in the Netherlands and Morocco, as well as shipping globally:

  • Your data may be stored or processed in these regions.

  • Shopify may store data in the EU, US, or other secure locations.

  • We ensure safeguards for international data transfers.

7. Cookies

Our webshop uses cookies for:

  • Essential site functionality

  • Cart storage

  • Traffic analytics

  • Personalized experience

Visitors can disable cookies via browser settings.

8. Data Retention

We retain:

  • Order information: up to 7 years (due to tax law)

  • Customer account information: until deletion request

  • Newsletter data: until unsubscribed

9. Security Measures

We use encryption, secure hosting, access controls, and Shopify’s built-in safeguards to protect your data.

10. Customer Rights

Depending on your location, you may:

  • Access your personal data

  • Request correction

  • Request deletion of certain data

  • Object to certain processing

  • Withdraw consent

  • Request data portability

Contact us at [insert email] to exercise these rights.

11. Changes to This Policy

We may update this Privacy Policy. The latest version will always be available on our webshop.

12. Contact

For privacy questions:
Email: coffeeandcakesdam@boekhouding.nl